Returns & Refunds
At CORSORIA HOME, we want every order to arrive as expected and deliver on the experience you're looking for. If something isn't right, we'll work with you to resolve it quickly and fairly.
How to Start a Return or Claim
All return or refund requests must begin by contacting us at:
Please include:
- Your name and order number
- The item(s) in question
- A brief description of the issue
We will respond with next steps.
Return & Claim Window
Damage or Defect Claims
Must be reported within 2 days of delivery
General Returns
Must be requested within 3 days of delivery
Requests made outside of these timeframes may not be eligible.
Damaged or Defective Items
If your item arrives damaged or is not functioning properly, we will guide you through a simple claims process. This includes how to submit the required photos to help us quickly validate and process the claim.
Required Photo Documentation
Concealed Damage Claims must include all 6 of the following images:
Front of carton
Full carton visible
Back of carton
Full carton visible
Both sides of carton
Full carton visible, not at angle
Serial tag on unit
Must be legible
Serial tag on carton
Must be legible
Damaged unit
All four corners visible, unboxed
Important:
- Please retain all packaging, materials, and the product until your claim is resolved
- Do not discard anything unless instructed
Once reviewed, we will arrange for a replacement whenever possible. If a replacement is not available, a refund will be issued. For approved damage or defect claims, return shipping (if required) will be arranged at no cost to you.
Returns (Non-Damaged Items)
If you wish to return an item that is not damaged:
- Items must be unused and in original packaging
- Return shipping is the responsibility of the customer
- A restocking fee of $25–$50 may apply depending on the product
Original shipping charges are non-refundable. Return instructions will be provided once your request is reviewed.
Large or Specialty Items
For larger items (such as furniture or certain electronics), return handling may vary depending on the product and vendor.
- In some cases, return shipping will be arranged for you
- In others, you may be responsible for coordinating return shipment
We will provide clear instructions based on your specific order.
Refund Processing
Refunds are issued to the original payment method
Please allow 7–10 business days after product is returned, and after final approval, for processing
Non-Returnable Items
Certain items may not be eligible for return, including:
- Used or installed products
- Items not in original packaging
- Final sale or clearance items (if applicable)
Our Approach
CORSORIA HOME works with a network of trusted vendor partners to deliver a curated selection of products. Because many items ship directly from these partners, returns and claims are handled in coordination with them. Our goal is always to:
Keep the process simple
Resolve issues quickly
Provide a fair and consistent experience
Returns FAQ
Need Help?
Our support team is here to assist with any return or refund questions.
Contact Us