Returns & Refunds

How to Start a Return or Claim

Return & Claim Window

Requests made outside of these timeframes may not be eligible.

Damaged or Defective Items

If your item arrives damaged or is not functioning properly, we will guide you through a simple claims process. This includes how to submit the required photos to help us quickly validate and process the claim.

Required Photo Documentation

For concealed damage claims, please include clear photos showing each of the following. Depending on the nature of your claim, we may request additional images:

Front of carton

Full carton visible

Back of carton

Full carton visible

Both sides of carton

Full carton visible, not at angle

Serial tag on unit

Must be legible

Serial tag on carton

Must be legible

Damaged unit

All four corners visible, unboxed

Many products are fulfilled by independent vendor partners. CORSORIA HOME will help submit and coordinate your damage or defect claim and advocate for a prompt resolution. Claim eligibility, documentation, timing, remedies, replacement approval, refund approval, and return-shipping arrangements are subject to the applicable vendor's and carrier's policies. When a vendor approves a damage or defect claim and the vendor's policy provides for return shipping, we will help arrange that return at no cost to you.

Returns (Non-Damaged Items)

If you wish to return an item that is not damaged:

• Items must be unused and in original packaging
• Return shipping is the responsibility of the customer
• A restocking fee of $25–$50 may apply depending on the product

Original shipping charges are non-refundable. Return instructions will be provided once your request is reviewed.

Large or Specialty Items

• In some cases, return shipping will be arranged for you
• In others, you may be responsible for coordinating return shipment

We will provide clear instructions based on your specific order.

Refund Processing

Please allow 7–10 business days after product is returned, and after final approval, for processing

Non-Returnable Items

Certain items may not be eligible for return, including:

• Used or installed products
• Items not in original packaging
• Final sale or clearance items (if applicable)

Our Approach

CORSORIA HOME works with a network of independent vendor partners to deliver a curated selection of products. Because many items ship directly from these partners, returns and claims are handled in coordination with them. Claim eligibility, available remedies, documentation requirements, timing, replacement or refund approval, and return-shipping arrangements are subject to the applicable vendor's policies, and we will help submit and coordinate your claim and advocate for a prompt resolution. Our goal is always to:

Returns FAQ